HLC Case ManagerHLC Case Manager
For the Chairman

Run the whole committee from one screen.

Case load by member, distribution by hospital, member availability, and the controls only you and the Secretary should have.

Case load by member.

Open the committee view and see, in one glance, how many open cases each member is carrying. When you spot an imbalance, a two-tap reassignment evens it out — both contacts get a notification within seconds, and the activity feed records who reassigned what.

Distribution by hospital.

Filter the case list by hospital to see where the committee is most active. Useful when planning rotations, scheduling presentations, or deciding who to send to the next intake at a specific site.

Member availability.

Members mark themselves unavailable when they're away — holidays, work travel, family commitments — and can schedule those dates in advance. The intake form skips unavailable members from the suggested-primary list, so you don't accidentally assign a case to someone on a flight. When a member is away and can't update it themselves, you or the Secretary can set, change, or clear their availability for them. Each member's away history stays visible for two years, which makes planning cover straightforward.

Decide when a case "needs attention" and when it's "stale".

Cases get a "needs attention" badge after a configurable number of days of inactivity (default 7) and a "stale" badge after a second threshold (default 14). Both numbers are per-HLC, set by the Chairman or Secretary, and each can be disabled individually if your committee doesn't want the prompts.

A webform for referring elders.

Each HLC has a unique patient registration link on hlccasemanager.org, which you copy from Settings. It isn't a link to publish or hand out for reporting new cases — first contact should always be an elder emailing the committee. Once that exchange has begun, you share the link so the elder can add the patient's details, and the referral lands directly in your committee's case queue with every member notified. You stay in control: switch the webform off from Settings at any time and its link stops working.

Adding, suspending, deleting, and changing roles.

Chairman and Secretary can invite new members, suspend a member temporarily, delete a member permanently, and hand over their own Chairman or Secretary role to another member. Members sign in with a @jw-hlc.org email — country-specific suffixes such as @jw-hlc.org.uk, @jw-hlc.org.fr, and @jw-hlc.org.es are also accepted. Suspended members keep their account but cannot sign in until the suspension is lifted. You can also assign coordinator titles — such as Presentation Coordinator or Cooperative Doctors List Coordinator — to recognise who leads each part of the committee's work.

The Assistant role — help without case responsibility.

Assistants can be onboarded to help with events and follow up with doctors and patient cases. They can post updates on cases but can't be assigned as primary or secondary contact.

Data retention and security, in line with HLCG Appendix B.

Closed cases are automatically anonymised — the committee retains operational learning without retaining identifiable patient information. Encryption keys live on member devices, not on our servers. A separate server-side audit log records the admin events that need permanent attribution (role transfers, Assistant changes, post-retention case deletions), scoped to Chairman and Secretary. The full retention configuration is designed to align with HLCG Appendix B.

A weekly summary in your inbox.

Once a week, an email recaps your committee's activity — cases that moved, what's newly opened or closed, and anything still waiting on attention — so you can keep an eye on things without opening the app every day.

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